Popular Questions

If you have other questions please contact us.

What is a boxed mattress?

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A boxed mattress is a high-quality foam mattress available in all the popular sizes. The mattress is a vacuum – packed and rolled in such a fashion that any size can be placed in a carton approximately 16” X 16” X 44” and shipped to your front door by courier.

What is a 2-sided mattress?

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Unlike our competitions, our mattress is 2 sided and flippable.

What is Dual Comfort?

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We have made our mattress with two different feels. One side is a medium firm mattress and if you flip the entire mattress over you will discover a plush feel mattress. (Two different feels in one mattress- a worry-free purchase that will satisfy most sleeping styles & comfort choices).

How long does it take to receive a Slumberbox mattress?

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The mattress you receive from Slumberbox is brand new. When we receive your order, our factory makes YOUR mattress. It has not been sitting in a warehouse for months. Our mattresses normally ship in 3 – 5 business days. Once your mattress ships, you will receive an email with tracking information so that you will know when to expect your new Slumberbox mattress.

Do you offer a comfort guarantee?

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Yes, Slumberbox offers a 100-day comfort guarantee. (See Terms & Conditions on the Checkout page for details).

What is the Slumberbox mattress warranty?

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Slumberbox offers a 10-year manufacturer’s warranty. (See Terms & Conditions on the Checkout page for details).

Where is the Slumberbox mattress made?

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Made in Canada – by Canadians – for Canadians.

Does Slumberbox charge a “Membership Fee”?

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No, unlike some other retailers, Slumberbox does not charge a yearly fee to access our products.

Will there be an odour or off gassing from the mattress?

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There will be a new product odour possibly for a couple of days with your SlumberBox mattress, but as NO petroleum-based products are used in the manufacture of a SlumberBox mattress, there will be no Off-Gassing from your new mattress.

What Does CertiPUR-US® Certified mean?

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CertiPUR-US® Certified Mattresses are:

– Made without ozone depleters
– Made without PEDEs, TDCPP or TCEP (Tris) Flame Retardants
– Made without mercury, lead, and other heavy metals
– Made without formaldehyde
– Made without phthalates regulated by the Consumer Product Safety Commission
– Low VOC (Volatile Organic compound) emissions for indoor air quality (less than 0.5 parts / million)

Do I need a special base for a SlumberBox Mattress?

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The simple answer is no. However, to get the most comfort and longest life from you SlumberBox Mattress you will need to place it on box spring, posture box, solid foundation or a slat foundation with no more than 4” between the slats. Also, Queen and King Beds require a centre support to avoid that rolling to the centre feeling.

I’m allergic to latex.

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NO latex products are used in a SlumberBox Mattress.

What does the mattress feel like?

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Over 80% of Consumers pick a Medium Firm or Plush Mattress as their preferred sleeping surface. The joy of owning a SlumberBox mattress is that you don’t have to worry about making the right choice. SlumberBox is the only boxed mattress delivered free to your door that is a 2-sided mattress – 1 sleeping surface is Medium Firm – Flip your mattress over and find a Plush sleeping surface – the best of both worlds in one mattress!

How Canadian is a SlumberBox Mattress?

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Your SlumberBox Mattress could not be more Canadian! It is manufactured in Canada by Canadians! Covers are cut and sewn at the factory (not sourced off shore as many are). All foams etc. used in the production of Your SlumberBox Mattress are made in Canada. And your mattress will arrive at your door thru the services of Canpar courier service.



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